Contact RoleSift support.
Reach the RoleSift team for access, account, extension, billing, privacy, or security help. This page covers what to include — and what to leave out — when you write in.
How to reach us
Email RoleSift at the configured support address for access, account, extension, billing, privacy, or security support. Do not include passwords, card numbers, API keys, national ID numbers, or unnecessary CV details in support messages.
Where to send what
Use these subject lines so we can triage faster. Include only the details listed — no secrets, no full CVs.
Use subject RoleSift private beta access request. Include the email you want to use, whether you have an invite code, and whether you are testing on desktop Google Chrome.
Create an account from the signup page, confirm your email, then complete profile setup. Contact support if account creation or email confirmation fails.
Include your RoleSift account email, the page you were on, and the exact login or access-code issue. For account deletion, use the self-service control in Settings first; if it fails, include the approximate time and visible error message. Do not send passwords or authentication tokens.
Include Chrome version, RoleSift extension version, affected job site URL, expected result, and actual result. Redact screenshots before sending them.
For checkout, subscription, or refund questions, include your RoleSift account email and approximate charge date. Stripe handles card details, so never send card numbers.
Use subject Privacy rights request. Include your RoleSift account email, the right you want to exercise, and enough context to locate the relevant data. Do not send identity documents unless RoleSift specifically and securely requests proportionate verification.
Use subject Privacy complaint. Include your account email, what happened, relevant dates, and the outcome you want. RoleSift will acknowledge the complaint within 30 days, investigate without undue delay, keep you informed, and explain the outcome. You may also complain to the ICO.
Report suspicious behaviour, unexpected redirects, or permission concerns. Redact CV details, passwords, tokens, and employer-confidential material.
Support messages are not a place for secrets
Keep secrets out of support email.
RoleSift support can investigate account, extension, billing, privacy, and security issues without passwords, bank details, national ID numbers, API keys, medical data, or full unredacted CVs.